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Case Study • Amadeus Germany GmbH

„A modular and scalable design structure that uses bus-technology and individually modifiable adapters makes agosense.symphony a technology for the future. This is completely in keeping with our priorities here at Amadeus Germany.

Bernd Hellwig, Manager Software Engineering Unit

The aim of Amadeus was to ensure reliable consistency and traceability of the workflows - from the original requirement or request through to the actual change in the application. The focus here was on complete documentation of the changes made during development: it should always be possible to see who changed what, when and, above all, why. In addition to end-to-end traceability, optimal reporting was to be provided at the touch of a button and a standardised automatic data exchange was to be set up so that each employee could work in their own tool.

In the first step, agosense ensured the smooth integration of the change management system PTC Integrity (now Windchill RV&S) and the self-developed request system Win@proach - with a specially developed adapter - via agosense.symphony.

The next step was to connect the other best-of-breed ALM tools, such as Atlassian Jira, Atlassian Confluence, HP (Microfocus) Quality Centre / ALM, Microfocus Octane, and Microsoft Team Foundation Server / Microsoft Azure DevOps, in order to integrate colleagues from other development and business units into the workflow.

Other tools developed by Amadeus, such as amadeus Jira Addons, amadeus Metrics, amadeus Test, amadeus ptrreport and amadeus Salesforce, were also integrated into the tool chain that is now in place, so that a fully integrated, heterogeneous tool chain can be created. 

Further details on the challenges, solutions, process, benefits and potential can be found in our full case study.