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Automated B2B data exchange: Error reports, change requests and updates synchronised securely

Error reports, change requests and their status updates flow automatically between your development environment and external partner systems – bidirectional, in real time, without manual data maintenance. agosense.symphony connects internal ALM tools with OEM supplier portals and other B2B channels. Configurable, scalable, made in Germany.

✓ Bidirectional & real-time
✓ OEM portals BMW · STARC · Porsche · VW
✓ 15+ years of experience · Made in Germany
✓ Enterprise-scalable
Request OEM Integration →
Data exchange

What flows in B2B data exchange: From error reports to attachments

In B2B data exchange, far more than a simple status update matters. agosense.symphony transfers all relevant data objects – completely, bidirectionally and according to the process specifications of both sides:

Error reports
Defects & issues transferred automatically
Tickets
Items synchronised across systems
Status updates
Processing status current on both sides
Attachments
Files, logs & screenshots synchronised
Comments
Communication recorded seamlessly in the system
Change requests
Change requests fully mapped
Technology & OEM portals

agosense.symphony as middleware: Connecting internal tools and OEM portals seamlessly

agosense.symphony acts as central middleware between your development environment and external partner systems. Both sides retain their familiar workflows – the automated B2B data exchange runs entirely in the background. Triggers, field mapping and synchronisation rules can be configured without programming effort and adjusted at any time.

As a Tier-1 or Tier-2 supplier in the automotive industry, you are required to communicate error reports, test reports and status updates through your OEM customers' portals. agosense.symphony handles this OEM data exchange fully automatically – for all common supplier portals, without media breaks and without manual intermediate steps. This depth of Integration is offered in the market exclusively by agosense.

Mercedes-Benz STARC Integration → All Integrations at a glance →
Use cases

Automated data exchange in practice: Inbound and outbound

agosense.symphony covers both directions of B2B data flow – fully automated, rule-based and without manual intervention on either side:

Inbound

The OEM reports an error

An error is recorded in the OEM's portal. agosense.symphony detects the event, automatically transfers the ticket to the supplier's internal development environment and assigns it to the correct project. The team works in their familiar workflow. Status changes, comments and attachments flow back to the OEM portal in real time – without a single manual step.

Outbound

The supplier reports an error proactively

The supplier discovers an error in the delivered system and reports it proactively through the OEM customer's portal. agosense.symphony automatically transfers the report from the internal development environment to the customer portal – with all relevant information. From this point, processing continues as in the inbound case: status updates and comments from the OEM flow automatically back into the internal system.

Demo video

This is what automated OEM data exchange looks like in practice

Demo video: Automated data exchange between OEM supplier portal and internal development system

The video shows a concrete example of how error reports from an OEM portal are automatically transferred to the internal development system – including field mapping, status feedback and attachments. Configuration via graphical interface, no coding required.

Automated data exchange with OEM supplier portal: Watch live demo →
STARC Integration – Demo video
Requirements & Benefits

What OEM portals require – and what agosense.symphony makes of it

In addition to portal access, the OEM typically also defines the process and format of data exchange. This places specific technical requirements on suppliers:

Automated synchronisation without manual intervention
Technical adaptation to portal-specific formats
Reusable across all projects and departments
Alignment of OEM specifications with your own workflows
Independence from the ALM tool in use
Reliability even with high data volumes

agosense.symphony meets all these requirements – and delivers concrete benefits for your development team:

Consistent data management

Current data status on both sides – at all times, without manual synchronisation.

Developers relieved

No switching to external systems, no double entry. The team focuses on development.

Less coordination effort

Status meetings and manual reconciliation are eliminated – both sides always see the same status.

Higher data quality

Manual error sources are eliminated – transfer errors and forgotten status updates are a thing of the past.

Flexible & tool-independent

Adaptable to new OEM requirements, integrates your existing ALM tool – without tool changes.

Quickly scalable

Roll out from pilot project to further departments and locations – without programming effort.

Customers

What customers say about agosense.symphony

"

With agosense.symphony, we were able to record increased satisfaction among our employees after a short period of time. We also received positive feedback and requests for the integration of additional projects from our customer.

Christoph Ackermann Software Engineering Tools & Methods · Marquardt GmbH
"

agosense.symphony is an indispensable part of our integration environment. The platform enables us to implement complex and secure integrations – both between internal systems and to customer systems – and to operate them reliably on an ongoing basis.

IT Consultant Tier-1 automotive supplier
Read Marquardt GmbH case study →
FAQ

Frequently asked questions about B2B data exchange with agosense.symphony

agosense.symphony supports BMW TAEESI, Mercedes-Benz STARC, Porsche KPM & PFIFF and Volkswagen KPM. Native adapters are available for these – a concrete example on the Mercedes-Benz STARC integration page.

agosense.symphony has adapters for all common ALM and issue tracking systems, including Atlassian Jira, Codebeamer, Microsoft Azure DevOps, IBM EWM and Siemens Polarion. A full overview can be found on the integrations page.

The duration depends on the process complexity and the number of systems involved. Simpler scenarios can go live within a few weeks. We support you from initial analysis to go-live – with over 15 years of experience in OEM Integration.

Yes. Triggers, field mapping and data logic are freely configurable via a graphical interface – no coding required. OEM-side process changes can therefore be implemented quickly and without developer involvement. The platform supports time-controlled, event-based and manual triggers.

Automate B2B data exchange – get started with agosense.symphony now

We analyse your tool landscape, discuss your specific OEM requirements and show you how agosense.symphony implements automated B2B data exchange in your environment – with over 15 years of experience and more than 150 successfully completed integration projects.

✓ Free analysis call ✓ Discuss your individual situation ✓ Proof of concept available ✓ Made in Germany / Europe

Which OEM portals to connect? Which internal tools to integrate? Talk to our experts.

Call us +49.7154.99951.0 Write to us mail@agosense.com
Or use our contact form directly