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2025-09-22

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Solutions

Mastering Complex Integration Scenarios – with agosense.symphony

In today’s modern IT landscapes, companies are increasingly faced with the challenge of efficiently connecting a wide variety of tools and systems. Especially in complex development environments with many stakeholders and heterogeneous toolchains, seamless and automated integration is essential for ensuring quality, speed, and transparency. The integration platform agosense.symphony offers a powerful and flexible solution – and proves its value in numerous real-world scenarios.

Real-World Use Cases

Amadeus Germany – From Requirements to Development Process

Amadeus Germany uses agosense.symphony to connect its internal change management system, PTC Integrity, with the group-wide request system Win@proach. Requirements and bug reports submitted by customers worldwide are automatically transferred into the development process. Synchronization is rule-based and bidirectional – ensuring all stakeholders are always up to date. The solution has been extended to include additional tools and in-house developments, and even offers potential for direct integration of customer systems.

>> Read the full case study


Swiss Bank – Best-of-Breed Instead of Monolithic Suites

A major Swiss bank transitioned its software development to a best-of-breed strategy and uses agosense.symphony as the backbone of its toolchain. Tools such as Polarion, Jira, HP QC, Sparx EA, and Subversion were integrated via the platform. Data exchange occurs in real time, processes run automatically in the background, and employees work in their preferred tools. The solution boosts productivity, reduces costs, and remains flexible for future expansions – such as integrating offshore partners or additional business units.

>> Read the full case study


Marquardt GmbH – Efficient Error Report Exchange

As an automotive supplier, Marquardt GmbH faces the challenge of efficiently exchanging error reports and status updates with customers like Mercedes-Benz. With agosense.symphony, ticket exchange is automated and data remains consistent and up to date at all times. Developers are relieved of manual coordination tasks, quality improves through fewer errors, and the solution is scalable for connecting additional customer portals and internal systems.

>> Read the full case study


Service Management & Development – Automated Ticket Processing

In another typical scenario, ServiceNow is used as the customer service management tool and is connected to IBM RTC for development planning. When a ticket is flagged as a software bug or feature request, agosense.symphony automatically creates a corresponding entry in RTC – including all relevant information. Status updates are synchronized back to ServiceNow, enabling automated customer feedback. Manual effort is reduced, and data quality is significantly improved.


Key Benefits at a Glance

  • Automated, standardized data exchange between systems
  • End-to-end traceability from customer request to implementation
  • Improved data quality through elimination of manual steps
  • Efficient collaboration without switching tools
  • Scalability and future-readiness through modular architecture
  • Transparent processes and automated cross-tool reporting


Conclusion

Whether in industry, finance, automotive, or IT services – agosense.symphony demonstrates its strengths in complex integration scenarios. The platform connects systems, simplifies processes, and creates transparency. Companies that value flexibility, efficiency, and future-readiness will find a reliable partner in agosense.symphony.

Let`s talk about your individual situation & needs. ◹ 

We’re happy to answer your questions and support you in implementing your projects.


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