2025-07-17

agosense

Solutions

Automated Ticket Exchange with Mercedes-Benz STARC

Challenge: Connecting to Mercedes-Benz STARC

With the introduction of the Mercedes-Benz STARC platform, the way tickets are exchanged has fundamentally changed, particularly in terms of technical integration via APIs and the processes for ticket exchange. There are also some specific issues that need to be clarified for a flawless implementation.

Solution: Automated Data Exchange via agosense.symphony

To meet these challenges, we at agosense have worked closely with the team at Mercedes-Benz AG and developed an adapter for the STARC platform based on our tool integration platform agosense.symphony.

This adapter enables seamless integration of all common error management systems or ALM systems such as Atlassian Jira, Codebeamer, Siemens Polarion, various IBM products and many more with the STARC platform.

The processes and status transitions are individually adapted to the configuration of your defect management or ALM system. The specified processes of Mercedes-Benz AG for STARC are always taken into account.

Benefits of Automation

Automating ticket exchange with Mercedes-Benz STARC via agosense.symphony offers numerous benefits:

• Increased Efficiency: By automating ticket exchange, companies can save time and resources that would otherwise be spent on manual processes. 
• Error Reduction: Automated processes minimize the risk of human errors and ensure that all tickets are correctly and completely transferred. 
• Seamless Integration: The agosense.symphony adapter enables seamless integration with a variety of ALM systems, increasing flexibility and adaptability. 
• Process Compliance: By considering the specified processes of Mercedes-Benz AG for STARC, it is ensured that all requirements are met.
  
  

An Investment in the Future

The configuration and operation for ongoing and new projects with Mercedes-Benz AG can be managed by the customer themselves – after the initial commissioning, you no longer need our support. There is also the possibility to connect other OEM portals such as BMW TAEESI or Porsche and VW KPM based on a comparable adapter via agosense.symphony and to automate the processes here as well. We are also prepared for the upcoming changes in the STARC portal, and there will be no development and maintenance effort for you – we will adapt the tool APIs accordingly.

Video: Automated Ticket Exchange with Mercedes-Benz STARC

For those who want to learn more about automated ticket exchange with Mercedes-Benz STARC, we have recorded a webinar that provides detailed insights into the functionality and benefits of our solution. Watch the webinar and learn how you can simplify and efficiently manage ticket exchange with Mercedes-Benz STARC.

Automated Ticket Exchange with Mercedes-Benz STARC via agosense.symphony

Conclusion

With the right solution, automated ticket and error exchange with Mercedes-Benz in software and system development can be designed smoothly and efficiently. agosense.symphony offers a powerful platform that not only automates ticket exchange with Mercedes-Benz STARC but also enables seamless integration with a variety of ALM systems. Through automation, companies can save time and resources, reduce errors, and ensure that all requirements of Mercedes-Benz AG are met.

We are happy to answer your questions and assist you in the implementation of your projects.

Contact us directly to discuss your individual situation & needs ◹ 

With agosense.symphony, you are well-equipped to master the challenges of the modern automotive industry and optimize your processes.

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