Ralf Klimpke


Defect Management Automotive

Development cycles in the automotive industry are getting shorter and shorter, and the demands on quality and safety continue to rise. This is clearly shown in the current topics such as alternative engines or autonomous driving, which currently dominate the future of the automotive industry.

For communication as well as the exchange of information and data between automobile manufacturers on the one hand and the suppliers' development departments, this means close integration and a high coordination effort.

The core of this process is usually defined by the exchange of error messages that occur during product development. These must be regularly exchanged across company boundaries and changes have to be synchronized as soon as possible. This can be information about tests that are carried out at the supplier and what the customer is informed about, or the customer reports errors to the supplier in the course of his own validation.

The suppliers of almost all major automobile manufacturers face the additional challenge of having to use the communication channels provided by the customer and specific platforms and portals for data exchange.

The most commonly used - and directly supported by agosense.symphony supplier portals are currently:

  • Daimler DanTe
  • BMW Panama / BMW TAEESI 
  • Porsche PFIFF 
  • Volkswagen KPMWeb / Volkswagen KPM Webservice V2

This means that the customer or automobile manufacturer provides access to data synchronization, which is usually accessible either via a web interface or via the programming interface. In addition, the OEM determines a specific process or workflow for the communication between the two partners. This describes, for example, the rules for transmission, state transitions, the timing of synchronizations, etc. Although this process is usually the same for all projects, it can nevertheless differ in detail and can also be changed over time by the OEM.

The goal on the supplier side is, of course, to keep the cost of communication as low as possible, so usually the communication via an automatable interface is preferred. Among other things, the following is required for a connection to a supplier portal:

  • Automated synchronization without manual intervention
  • Technical adaptation to the portal-specific formats or interfaces
  • Multiple use of the technology for all projects / development departments
  • Easy adaptation to the given processes of the OEM - even with changes Independence from own Defect Tracking or Change Management Tool
  • Matching the given processes to the own workflows
  • Reliability of the technology, even with high data volumes and replacement intervals

Although individual programming (mostly based on services or contractors) promises rapid implementation, they do not meet many of the above requirements. So these are usually not configurable, process adjustments must be coded, it lacks the infrastructure for appropriate reliability and the general maintenance is of course correspondingly expensive.

The agosense.symphony solution, designed for highly automated data exchange in the automotive sector, meets all these requirements and combines the advantages of a quick implementation with easy maintainability for future changes and adjustments. The advantages for the supplier are obvious:

  • Consistent data management on customer and supplier side
  • Constant availability of up-to-date information on both sides
  • Relieving the developers: focus on their core business, no additional tools to handle
  • Less coordination effort with customers
  • Higher quality by reducing manual sources of error
  • Lower costs or higher productivity due to the elimination of manual data maintenance in several external systems
  • Flexible standard software - no programming required due to high degree of reuse or quick adaptation for new projects or departments.

Our customers confirm:

„The agosense solution distinguishes itself from the competition by its unique selling proposition: from architecture, via standardized adapters (also) especially for the automotive sector, to the standards used to model and execute the development and business processes“.

If you would like to know more about our solution for data exchange in the automotive environment, read our Case Study with Marquardt GmbH or contact us directly via our contact form.

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